FAQs


Orders

We offer free shipping and free returns/exchanges on all orders with shipping addresses in the United States. Returns/exchanges must be made within 30 days of receiving the shoes.

Orders are sent out on Tuesdays and Fridays. US customers, place your order before 11 AM CST on those days to receive them within three business days.

All shipping to addresses in the United States are free! You shouldn't have to pay extra for ordering online.

Exchanges are completely free within 30 days. Send us a message using our contact page and indicate that you'd like to exchange for a different size. We'll get back to you and make it right as quickly as we can. 

Returns are completely free within 30 days. If you are not satisfied with your shoes, send us a message using our contact page. We'll get back to you with details on the return process. All you'll have to do is pack the shoes in any box, attach a return shipping label, and drop the package off at a Post Office. 

 

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The Shoes

We are starting small. We could only afford to produce a certain amount of shoes in our initial production run. We love what we have, but are hoping to have new styles and colors in the future.

We recommend simply getting the size that you normally wear for athletic shoes. If you aren't sure what size to get, you can use this sizing guide to help you choose the right size. 

But, there is no need to worry. We offer free returns and exchanges on our shoes. So if your shoes don't quite fit, let us know. We'll be sure to get you the right size as soon as possible. 

First of all, our shoes are all machine washable. Just take out the laces and toss them in the washer. Make sure you let them air dry. They should come out looking like new! 

If you want to clean them faster, for the All-White Reezos Ones, the best way to clean them is to use a bleach pen on the dirty spot. Let it sit for a few minutes and then dab the spot with water to remove the bleach. Let it dry, and the spot should be taken care of. 

This is the most common problem with the shoes. Right now, the best thing we can do is recommend that you reinsert the insoles if they are loose. If the shoes are still uncomfortable, you can either wear them without insoles (still very comfortable) or use different insoles. 

If the insoles are loose or have come out, unfortunately we cannot exchange the purchase. But, we will offer a 50% discount on a new pair. Just use our contact page and let us know that your insoles are a problem, and we'll get you taken care of. 

We are starting small. We could only afford to produce a certain amount of shoes in our initial production run. We love what we have, but are hoping to have new styles and colors in the future.

For our initial production run, we worked with our partner in China (shout out to Corbin Zhou) to produce our shoes. Corbin works for Quanzhou Guomao Shoe Materials Co, which is certified by SGS, a third party inspection firm, to have fair compensation and working conditions for its employees.

In the long term, we plan to set up manufacturing in developing countries to stimulate those economies by creating jobs. However, the equipment needed to set up our own manufacturing was simply too expensive for us at the outset.

About Reezos

The idea for Reezos came when the founder, Reese Wilson, realized that the markups in the shoe industry were out of control. By circumventing traditional retail stores, we could offer a better price and pour resources into communities in need. We designed great shoes, prototyped with a factory, and launched on Kickstarter in September 2018. 

Thanks to all our Kickstarter backers for believing in us.

First and foremost, mentorship changes lives. Compared to their peers, students with mentors have better outcomes across the board. 

Second, by setting aside a portion of every purchase, we have a built-in way to funnel resources to address the growing number of young people that are getting left behind. The more shoes you purchase, the more funds are poured into communities. 

We do projects because they can be tailored to fit the specific needs of an area, rather than just a broad, one-size-fits-all approach. Impact Projects can be targeted to develop a long term solution for a variety of problems. The needs in one community may not necessarily be the needs of another community, so achieving our social mission through projects allows us to attack the problem in the most effective way.  

To be honest, the name and logo are simply meant to be a blank slate for us to make into whatever we want. 

We had a spreadsheet of hundreds of potential names. Through talking with friends and family we narrowed the list to about ten names. After going back and forth for a while we settled on Reezos.

For the logo, we simply wanted to make a great design that could be molded to represent Reezos. Our only requirement is that it looked good on shoes. 

The hope for the name and logo is that they will begin to represent our values of Effort, Humility, Enthusiasm, Excellence, and Community.

has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.